Last Update: 07-10-2025
Please make a video while unboxing the parcel. If you have an unboxing video, we will cover any damage/broken product complaints.
Thank you for shopping at One Ex. We want to ensure you are completely satisfied with your purchase. If you are not satisfied for any reason, you may return or request a refund for eligible items within 7 days of receiving your order.
To be eligible for a return or refund, the following conditions must be met:
The following items are not eligible for return or refund:
Only regular-priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at oneex.pk786@gmail.com and send your parcel back to our address.
To return your product, you should mail your product to our address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact us for questions related to refunds and returns.
Address: Shahruknealam Colony Street#1 House#69 E-Block Multan
Email: oneex.pk786@gmail.com
Phone: +92309-1453238